Professional Scenarios

Professional Scenarios

Choose one of the professional scenarios provided in Blackboard under the Student Center tab, or click here to view them in a new window. Write a Block Business Letter from the perspective of company management. It must provide bad news to the recipient and follow the guidelines outlined in Chapter 7: Delivering Bad-News Messages in BCOM7 (pages 110-128). The message should take the block business letter form from the posted example; however, you will submit your assignment to the online course shell. 1. 1. 1. 2. 3. 4. 2. 1. 2. 3. 4. 3. 1. 2. 1. 2. 3. The block business letter must adhere to the following requirements: Content: Address the communication issue from the scenario. Provide bad news from the company to the recipient. Concentrate on the facts of the situation and use either the inductive or deductive approach. Assume your recipient has previously requested a review of the situation via email, letter, or personal meeting with management. Format: Include the proper introductory elements (sender’s address, date, recipient’s address). You may create any details necessary in the introductory elements to complete the assignment. Provide an appropriate and professional greeting / salutation. Single space paragraphs and double space between paragraphs. Limit the letter to one page in length. Clarity / Mechanics: Focus on clarity, writing mechanics, and professional language/style requirements. Run spell/grammar check before submitting. Your assignment must be typed, single-spaced within paragraphs/elements and double spaced between the paragraphs/elements, using Times New Roman font (size 12), with one-inch margins on all sides. Your professor may provide additional instructions. Assignments must be submitted through the online course shell only. The specific course learning outcomes associated with this assignment are: Plan, create, and evaluate professional documents. Write clearly, coherently, and persuasively using proper grammar, mechanics, and formatting appropriate to the situation. Deliver professional information to various audiences using appropriate tone, style, and format. 4. Analyze professional communication examples to assist in revision. To download the assignment instructions provided above and assignment rubric, click here. 2. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution's policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates. ASSIGNMENT GRADING SCALE Points: 150 Criteria 1. Submission meets the content requirements outlined in assignment details. Weight: 30% 2. Assignment meets the format requirements outlined in assignment details. Assignment 2: Block Business Letter Unacceptable Meets Minimum Expectations Fair Proficient Exemplary Below 60% F 60-69% D 70-79% C 80-89% B 90-100% A Submission content missing multiple required elements, has multiple issues with development of content, or does not relate to the stated requirements. Submission missing at least one noted content requirement and has multiple issues with development of provided content items. Submission is missing at least one requirement or has specific development issues with provided content items. Submission includes all stated requirements and most are well developed. Submission includes all stated requirements and is well developed. Assignment makes little or no attempt to meet the stated format requirements. Assignment is missing at least two format requirements (or there are major errors as noted in comments). Assignment is missing at least one format requirement and/or has 4-5 minor errors. Assignment includes all stated format requirements and has 2-3 minor errors. Assignment includes all stated format requirements and has 0-1 minor errors. The Block Business letter is not properly targeted, the purpose is unclear, and/or the message is ineffective in achieving its goal(s). The Block Business letter has major errors in at least two of the areas (audience, purpose, or overall effectiveness). The Block Business letter has a major error in at least one of the areas (audience, purpose, or overall effectiveness). The Block Business letter mostly addresses the proper audience, generally achieves its purpose, and is somewhat effective. The Block Business letter addresses the proper audience, achieves its purpose, and is effective. More than 8 errors present. 7-8 errors present. 5-6 errors present. 3-4 errors present. 0-2 errors present. Weight: 25% 3. Audience, purpose, and overall effectiveness of the Block Business Letter. Weight: 30% 4. Clarity, writing mechanics, professional language/style requirements. Weight: 15% Running head: PROFESSIONAL EMAIL MESSAGE Scenario: Saban’s Issue 1. Saban is a top performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Pat (his direct manager) assigning him to a completely different account. Pat has received complaints that Saban gets all of the good clients and is not a “team player.” Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with another text message that reads: “Decision final. Everyone needs to get a chance to work with the best accounts so it is fair. Come by the office and pick up your new files.” Moments later, Saban sends a text message to Karen, his regional manager and Pat’s boss. It simply reads, “We need to talk.” Below is the Email sent requesting a meeting regarding the above issue 1 PROFESSIONAL EMAIL MESSAGE 2 Professional Email Message To: Karen From: Saban Subject: Complaints about Client Reallocation System at D2D Dear Ms. Karen, I wish to bring to your attention to changes made to the client allocation system of the company. The outcome of the changes resulted in the reallocation of my best client whom I developed a very strong business relationship within the past three years. I believe that this decision is wrong because the new salesperson assigned to the organization would require several months to understand the operations of the client and meet the needs of the organization. While I understand the need to ensure equity and fairness in the workplace, this decision represents a major setback in customer management that could adversely affect business performance. Too, it would be understandable if existing clients are reassigned due to poor performance by the salesperson or complaints from the client and not otherwise. I believe the recent client reallocation that was performed by Pat is counterproductive and might result in the low morale of the sales team. As you are aware, the relationship with the client is an integral element of sales. Furthermore, I would like to confirm your availability for a face-to-face meeting on Friday, January 19th at 9 am to discuss other aspects of the impact of this decision. Thank you for your support. Best Regards, Saban PROFESSIONAL EMAIL MESSAGE Saban Sales Executive D2D 3 ... 
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