The selection process is an important area that would require the establishment of a team and task advocates who will represent user groups and process experts to determine the implementation as required and meet set criteria. Secondly, I would collect precise and critical practice requirements by giving the team tasks to recognize features that an EHRs mobile software should offer (Parasrampuria & Henry, 2019). Thirdly, I would outline the required budget to deliver the project to the team, whether they will upgrade or replace the existing system. I would consider the scope of the project and practice scale, which will significantly inform the cost of the EHRs system. Additionally, I would deploy demonstrations to show the efficacy of the respective systems (CNY Care Collaborative, n.d). The vendors should submit RFP documents for the presentation of the system to attain explicit answers on the requirement list. The system’s installation would allow for precise analysis of their effectiveness and determination of the most efficient (Walkup, 2018). Testing the software will offer results on the most appropriate software to procure.
Ratings by Third Party Organizations
KLAS is a rating platform that recognizes the need for healthcare providers and professionals to deliver better patient care by leveraging existing technologies. The KLAS factors inpatient clinical care, ambulatory and post-acute care, the need for the financial management of a system, the value-based care and consultancy provided, and the imaging models offered (Jason, 2020; Wager et al., 2021). For instance, the rating body recognized Athenhealth 2020 as the best healthcare provision based on IT (Jason, 2020). The platform offers cloud-based services, patient care management, medical billing, and other benefits for providers and patients.
Feedback from Sites and User Interviews
Athenahealth has better ratings from many sites visited and reviews of its functionality and integration with different interfaces. The feedback from users shows that the software is easy to learn and deploy with an excellent billing and rules-based model. The software helps lower errors to less than 1% in healthcare organizations (Uzialko, 2021). Further, the software’s interface is easy and pleasurable to navigate for both providers and patients (Parasrampuria & Henry, 2019). However, other reviews show that the system can be slow during workdays. The vendor always fixes the issue when informed about the affected organization.
Pricing Models and Contracts
The cost of its deployment is dependent on the number of users, with the price starting at about $ 140 for every user. The software’s medical billing is between $150 and $250 based on the size of the healthcare facility. Patient portals require about $10.00 to $149 each month (Uzialko, 2021). Using its chiropractic software requires an organization to have pay between $49 and $999 per month. The software uses the subscription or software-as-a-service model (EHRGuide, n.d). Users access the software online and make payments on either a per-user basis or the subscription model
based on the pricing strategy.
Athenahealth works using contract models like the Transaction Bonus Agreement between the organization and the user. The agreement stipulates that users are eligible for earning a transaction bonus in aggregate amount based on the terms and conditions of the contract (Uzialko, 2021). The company also has a Retention Bonus Agreement with users as a mutual acknowledgment of the organization’s employment relationships and the user remaining at will.
Conclusion
Request for Proposal (RFP) is a detailed process that allows organizations in healthcare to get the most appropriate IT solutions for their issues in electronic health records systems, either in upgrading or replacement. The RFP process requires evaluating different vendors and their suitability before deciding to pick one. The essay demonstrates the need for providers to understand this process well.
References
Aguirre, R. R., Suarez, O., Fuentes, M., & Sanchez-Gonzalez, M. A. (2019). Electronic health
record implementation: a review of resources and tools. Cureus, 11(9). DOI: 10.7759/cureus.5649
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