Stakeholders |
Roles and Responsibilities in Implementing the Strategic Plan |
Physicians |
|
Patients |
|
Nurses |
|
Healthcare Administrator |
|
How I will Ensure Stakeholder Accountability and Involvement
Stakeholder involvement and accountability is necessary to enhance successful implementation of the change project. I will take the following measures to ensure stakeholders’ accountability and engagement:
Training that Staff Will Require to Implement the Plan
Cultural competence training will be required before implementing the plan because the facility accommodates patients from diverse cultural backgrounds. The training will focus on knowledge and skills that value inclusion and diversity, how to react to cultural differences, and improve staff cultural awareness. The training is expected to result in increased cultural skills and understanding, improved health outcomes and patient satisfaction.
Timeline for Implementing a Plan and Periodic Review Checkpoints to Measure Progress
Activities |
Timeline |
Identify reasons for performing below average in patient satisfaction survey |
Three week |
Impacts of the low scores and individuals Affected |
One Month |
Designing a Communication Strategy |
One week |
Providing Cultural Competent Training |
Six weeks |
Implementing a support Structure |
One month |
Measuring the Change Process |
Continuous |
Periodic Review |
Quarterly |
The Process I will Use to Evaluate the Success of the Strategic Plan
The success of the strategic plan will be measured based on improved patient satisfaction with the quality of services offered at the facility. The timeline will be evaluated based on the achievement of various milestones within the set deadline. The stakeholders will be involved in the evaluation process through the use of interviews and surveys. The process will allow them to offer their view about the changes implemented, their effectiveness, and suggestions for modification. The evaluation results will be communicated internally using board meetings, Memos, and the organizational newsletter. For external stakeholders, the evaluation results will be communicated through the company’s website and the newsletter.
References
Arpey, N. C., Gaglioti, A. H., & Rosenbaum, M. E. (2017). How socioeconomic status affects
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