Different kinds of AI technologies adopted by organizations in the education and e-commerce sector. 3.1 Big data

Different kinds of AI technologies adopted by organizations in the education and e-commerce sector. 3.1 Big data

Both the education and e-commerce sector has adopted big data technologies. Big data is a field that deals with the various ways of extracting, dealing with, or analyzing complex sets of data. There amount of data offline and online is massive, ranging from human beings, animals, routines, preferences, and many more. This enormous stockpile of data, when appropriately harnessed, can give valuable analytics and insights. In the education sector, AI synchronizes with Big data analytics for multiple purposes; to track and analyze when students log in to the school’s portal, time students spend on different system pages, the overall student’s performance progress. Furthermore, the education sector uses Big data to measure the effectiveness of teachers concerning courses offered, number of students, behavioral patterns, and many other data.

Study shows that the growth of big data analytics technologies is ranked as the top frontier of innovation and competition in the giant spectrum of the e-commerce landscape (Girdher 2019). In the e-commerce sector, Big data has been adopted in many ways. For instance, online retailers are constantly tasked with identifying the next best-selling products before their competitors. Usually, this process involves a lot of guesswork. However, Big data employs the ability to predict trends through trend forecasting algorithms. Moreover, Big data in e-commerce makes it possible to optimize prices, demand forecasting, and customer services, among others.

3.2 Chatbots

Chatbots is another AI technology adopted by education and e-commerce organizations. Chatbots are computer programs able to simulate conversations with humans. They are capable of providing support and solutions to humans. In e-commerce, chatbot technologies are used in many ways. For instance, they are used in automating order processes. Research shows that chatbots used in automating order processes offer a lower cost option of providing customer services than paying a human. Chatbots have also been adopted in e-commerce because of their ability to provide instant support to customers.

Chatbots technologies are adopted mainly in the education sector to provide personalized learning. As stated earlier, it is almost impossible for a teacher to meet the needs of all students in a classroom. Learning institutions have adopted chatbots to improved students’ interactions. They have been considered as the future of education. Chatbots can automate repetitive teaching tasks and instantly respond to student queries relating to their courses or assignment (Hatwar, Patil, and Gondane 2016). Furthermore, education chatbots have been adopted to support students. They help students get information about their library memberships, hostel facilities, scholarships, and more.

3.3 Robotics

Another AI technology adopted by organizations in the education and e-commerce sector is robotics. Robotics is the use of robots, programmed machines, to perform human tasks. The e-commerce sector has been having a rapid growth in the acquisition of robotic technologies. Despite the current global economic uncertainty due to the Covid 19 pandemic, the adoption of robotics and automation technologies has kept growing. It is expected to account for 22% of all retail sales globally in 2023, compared back to 2019, which was at 14.1%. As one of the biggest organizations in the e-commerce industry, Amazon uses robotics technologies in its warehouses to safely navigate through the crowded facility without colliding with anything and pick a required product and deliver it to the required station (Pallathadka et al. 2021).

In the education sector, robotics has been highly adopted in educating students with disabilities. Robotics technologies have enabled students with autism to learn social skills and how to communicate. Students with attention disorders and development issues learn how to focus. Robotics has offered constant companion and health monitoring systems to individuals with severe physical disabilities. Technically, robots can be programmed to suit the need of any student in offering special education.

4.0 Benefits of adopting AI technologies in the education and e-commerce sectors.

4.1 Education sector

The adoption of AI technologies in education benefits both the two main groups, the educators, and the learners. Starting with the educators, AI technologies free up the time used by educators to analyze learners’ performances and automate tasks, therefore, closing the education gap. For example, AI is used in automating the most mundane tasks such as grading papers, assessing learners’ patterns, doing administrative work, and responding to general student’s questions. A Telegraph survey was done to estimate how teachers spend thei