Essay on Information and Technology (IT) Solutions for Hotel Businesses

Abstract

The Coronavirus pandemic has caused a lot of economic problems to most businesses, including hotel industries. As a precautionary measure, social distancing demands people to stay away from others in public, a criterion that has led to a reduction of clients in the hotels. Other actions by the government to reinforce social distancing entail, curfew, lockdown, and quarantine. These approaches encourage staying at home and discourages visiting social places. Some premises have since closed because they cannot operate under this condition. However, integrated IT solutions can work to their advantage if applied meticulously. This paper, therefore, proposes the use of website online ordering, source to pay (S2P), customer relationship management (CRM), voice over the internet protocol (VoIP), video conferencing, and effective security measure to handle cybersecurity. These technologies can be used alongside a precise delivery method. This case requires that the hotel business must be efficient in their operation so as to retain their services. Furthermore, these new solutions may be applied beyond the virus season. A projection holds that it will enhance the process of the hotel industry, hence improving the income.

Keywords: Coronavirus pandemic, IT solutions, social distancing, hotel business

Introduction

The hotel industry is one of the businesses that has been affected by Coronavirus Pandemic (COVID-19 disease). Social gathering fosters the spread of the virus from one person to another, and it is why most governments opted to close places of social gatherings, including hotels. In Saudi Arabia and the United Arab Emirates (UAE), the lockdown has been instituted in several cities to curb the movements of people (Gralinski & Menachery, 2020). As a result, people are not allowed to visit hotels or any place of socialization, meaning, this business cannot operate normally as before. Most hotels now have laid off their workers, some have closed their premises, and some even get zero revenues. While most industries propose information technology (IT) solutions to operate normally, hotels are not exempted from this idea. If IT is implemented meticulously, operations can be normalized in hotels, and significant operations can be achieved to ensure the streaming of income.

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This paper proposes IT solutions to ensure that hotels operate and serve people normally. Even though perfectionism may be challenging to achieve, some form of mitigation can be achieved through IT solutions to manage the hotels and other restaurants affected by the Coronavirus pandemic. The remedial process can solve issues related to management, employees, and customers. In the case of management, coordination is crucial to ensure that they can run the enterprise successfully to ensure constant income flow. The hotels require workers to be present at all times so that they can prepare food products. Therefore, employees will not only need coordination but also means of ensuring that each person is healthy before entering the premise. Lastly, reaching clients is the main area that requires meticulous IT solutions so that food products can be delivered to them. This way, it is possible to save most hotels and restaurants from collapse due to the COVID-19 pandemic.

Current Situation of the Hotel Industry

The Coronavirus pandemic has wreaked havoc globally. The disease is mostly transferred through contact, and therefore, social gathering is one of the methods of spreading it. To curb it, minimizing or eliminating socialization is one of the precautionary measures undertaken by the governments. Several approaches have been instituted by the nations worldwide to fight the virus, including lockdown, curfew, wearing masks in public, and social distancing, among others. These precautionary measures have a significant impact on reducing the spreading rate of the virus; however, they have impacted businesses enormously. Industries, such as transport, hotels, tourism, and education, have been adversely affected. People are not allowed to visit hotels, and as a result, most of them have closed due to the lack of customers.

Besides low or zero income, the layoff is a common trend not only in hotels but also in other companies. Unemployment is one of the significant threats imposed by COVID-19 as hotel businesses struggle to withstand the coronavirus pandemic impact. This pandemic has affected all sizes, including small, medium, and large enterprises. Also, restaurants, clubs, and fast food outlets are not spared. When income is not sufficient to sustain the workforce, most are retrenched, which not only affects the enterprise b