Executive Summary of the Issue Impacting Organization/Workplace

Executive Summary of the Issue Impacting Organization/Workplace

With the advancement in the operational processes, there is always the need to adjust some of the approaches used in the healthcare. Most organizations often implement changes to ensure efficiency in the healthcare processes and also to increase revenues. With the increased demands of quality in the healthcare delivery, most healthcare institutions are always involved in the continuous change processes to ensure that they meet the ever increasing demands from the clients. Given that healthcare institutions are faced with different challenges that need to be addressed, there is always the need to initiate change processes to address such challenges/problems (Arditi, Nayak, & Damci, 2017). Different healthcare institutions are associated with different issues that either require changes in people’s behaviors or the processes or approaches in the healthcare system. Some of the challenges may include medication errors, workplace conflicts, inadequate care delivery, high costs of healthcare services, and low nurse to patient ratios. These challenges/issues often require the implementation of appropriate changes in the service delivery to ensure effective operational processes. The purpose of this paper is to examine an issue that may lead to the implementation of change processes in the healthcare system.

My current unit holds monthly staff meetings. These meetings are offered both in person and via zoom which allows more participation of our very large staff of 200 nurses. The meetings are led by our department manager who follows a similar agenda each month. She covers hiring and staffing updates, introduces new staff, provides updates on current and future unit projects and provides updates on past issues. When covering each topic, there is opportunity for conversation and input from the staff. The last segment of the meeting is for staff conversation where questions and concerns are encouraged and discussed. Due to the large number of staff involved, our manager is the formal leader. I feel that this model works well for our unit because of our large size and the fact that we also have a culture where input from all nurses is encouraged and “the norm”. People speak up freely and are respected for their input during meetings. In this unit culture, I feel that there are many informal leaders who are involved in subcommittees, formal and informal mentorship and creating an inclusive and supportive work environment.