Recruitment, hiring, compensation, training, and promotions are equitable and free from conscious or unconscious bias toward dominant groups. This enables diverse representation at all levels (Kropp et al., 2022).
Programs, policies, and services meet the needs of diverse employee and client populations in a culturally sensitive manner. This includes accommodations, language access, food options, time off, and dress code flexibility (Nguyen et al., 2020).
All employees feel welcomed, respected, valued for their uniqueness, and able to fully participate without fear of negative consequences for being different (Grailey et al., 2021).
Formal channels like employee resource groups, mentoring programs, surveys, town halls, and committee roles empower diverse voices to contribute ideas and shape policies (Lee Yohn, 2021).
These practices nurture an environment where people of all backgrounds can thrive and do their best work in service of organizational goals.
Diverse teams, such as those found in the MHA FPX5004 Assessment 3 Diversity Project Kick-off Presentation, raise greater innovation, creativity, and comprehensive decision-making compared to homogenous groups. According to Jones et al. (2020), people with different backgrounds bring novel information, perspectives, and approaches that stimulate new ideas and solutions.
They discussed the investigations of a culturally diverse product design team at IBM Corporation that incorporated global cultural norms into developing a single phone suited for international markets.
A diverse workforce better reflects and connects with an increasingly diverse customer base. Employees’ cultural knowledge and language skills help provide culturally competent service. For instance, Kaiser Permanente’s multicultural staff improved access and outcomes for minority patients (Placide et al., 2023).
Employees feel greater belonging, inclusion, and equity in diverse organizations. For example, Texas Health Resources’ diversity programs contributed to higher staff engagement scores compared to competitors (Tursunbayeva, 2019).
Committing publicly to diversity conveys social values that attract talented workers, investors, and partners. It also strengthens ties with minority communities. For instance, companies like Colgate boosted its reputational value by publishing their first ever diversity, equity and inclusion report in year 2021 (Diversity, Equity and Inclusion Report, 2022).
Discover MHA FPX5004 Assessment 3 Diversity Project Kick-off Presentation in promoting diversity and cultural competence at Lakeland Medical Center through comprehensive training, increased workforce representation, and patient engagement will significantly improve care quality and equity for the local Haitian community. A diverse and interprofessional team is proposed to guide this initiative, with evidence-based methods to ensure effective collaboration. Substantial research confirms that cultivating an inclusive environment has manifold benefits for healthcare organizations, employees, and patients. With proper leadership and commitment to sustained action, Lakeland Medical Center has tremendous potential to become a leader in providing culturally sensitive care that meets the needs of all. Thoughtful implementation of the strategies outlined in this assessment will lead to measurable improvements in patient satisfaction, health outcomes, and the reputation of this vital community institution.
Andrei, Watabe, M., & Ahmed, P. K. (2021). Final thoughts: Towards the future workplace. Springer EBooks, 115–122. https://doi.org/10.1007/978-981-16-2343-1_8
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