MHA FPX 5012 Assessment 1 Attempt 1 Organizational Analysis

MHA FPX 5012 Assessment 1 Attempt 1 Organizational Analysis

The performance measures suggested include conducting a gap analysis of employee’s trainings twice a year and getting more financial resources from federal and state Government authorities. Development of better financial management systems can involve performing system audits each month in the hospital. Moreover, focus of the professionals should be on offering counselling-based preventative care that will allow nurses to work with psychotherapists at the diagnostic point and will help to release the patients earlier than possible (Hedvičáková, 2019). This scorecard is aimed at delivering efficiency improvements for the organization which can be expressed in quantitative figures and statistics as shown in the table. Finally, learning and development shows how much the company learns and improve in order to achieve its long-term vision.

Gap Analysis Template

The following gap analysis of the hospital is based on evidence-based recommendations for improving the performance of organizations in the US in the financial sector. For example, the study by Lim et al. (2018) suggests that improving the business operations and financial performance starts with collecting and leveraging the right data and automate whatever is possible in the healthcare organization. This suggestion means that our organization can provide tools to employees to become useful in successfully determining the satisfaction of customers and stakeholders. This model has also been utilized by other types of industries such as hotels, service agencies, and banking organizations. However, due to the flexibility of the model, it can be easily deployed to any service industry. Moreover, the evidence-based study by DEMİRKOL (2022) also recommends integrating the existing systems with automation to reduce financial pressures on the managers. The focus of this study is also on addressing the gap analysis in service quality that is created when the expectation of pateints in the healthcare organization regarding service quality can differ from their perceptions. 

The author states that the organizations must first focus on the needs of customers and seek advice and feedback regarding customer services. The hospital made significant improvement over the past ten years in food given to the patients and using large name tags. The company installed more information desks and improved communication with radios and wake talkies. The quality procedures ensure having more empathy with the staff. However, the patients also disclosed their dissatisfactions regarding communication and lack of empathy by the professionals. For example, customers expect to hear the person on the telephone with after maximum of ten rings. This standard can only be met by the managers who can redefine quality of service and meet customers’ expectations (Dayanara et al., 2022). 

The company uses KPI Key Performing Indictors as a discrete measurement to evaluate the effectiveness of its daily business operations. These performance indicators will assist the leaders to identify gaps and operational strategies to reduce those gaps (Crotts et al., 2022). Just like other businesses, the hospital also depends on the services of its professionals to patients. The hospital must oerpate sustainably and reduces costs. For example, financial performance indicators give visibility into performance areas that need improvement in terms of financial costs. These costs are vital to reduce patients’ r