The Impact Of Health And Safety Management On Employee Welfare And Well-being In Hotel Industry: A Case Study Of Millennium Hotel Shanghai

This research has been conducted to find the effect of health and safety management practices on employees’ welfare and wellbeing in hotel industry of China. For conducting the research, Millennium Hotel Shanghai has been chosen. The research has been conducted through quantitative research method in which questionnaires are used to collected data from 100 employees of Millennium Hotel Shanghai. The study has revealed that there is a significant positive impact of health and safety management practices on employees’ welfare and wellbeing. The hotel management should focus on health and safety management practices in business market of high competition and globalization. In order to increase welfare and wellbeing of employees, the management should highly focus on health and safety management of employees. In the end of this research, recommendations and limitations of this study are also provided.

Keywords: Health and safety management, Welfare, Wellbeing

CHAPTER 1: INTRODUCTION

1.1. Background

Due to increased competition and globalization, human resource management practices are considered to be very important for the success of hotel industry. The management of hotels has to formulate effective strategies for managing human resource. Employees of an organisation are considered to be very important for gaining competitive advantage, so their effective management is necessary for organisations. The hospitality industry of China has been facing difficulties and issues from last few years due to change in social, economic and political factors. In 1978, for the first time the doors for international tourism opened in China and now a day’s the industry has experienced huge growth. In order to keep employees satisfied and to enhance their wellbeing, it is very important for managers of hotel industry to provide them better facilities in working environment in which they have to work (Santos et al, 2013). Among human resource management practices, one of the most significant and advanced practice is health and safety management. In order to draw better performance from employees and to increase their level of satisfaction, it is very important for management of organisations to formulate strategies through which health and safety of employees can be protected. Some years ago the main aim of Chinese hotels was just to enhance their profits and they did not focus much on enhancing welfare and well-being of employees (Wachter and Yorio, 2014)

In order to succeed in hotel industry, the hotels have to give value and priority to health and safety management of employees. In hotel industry, a major role is played by employees, so they must be taken care properly. According to some legal compliances also, organisations have to focus health and safety management practices. The enhancement of emotional and mental health comes via tradition of work environment facilitating psychosocial demands of the workers. This tradition is implanted into the workplace’s structure and doesn’t come in the category of distinct programs of health promotion. Simple techniques can facilitate this, for instance motivating staff and managers to admire their co-workers in order to complete a job successfully, this will help a lot in creating better tradition in the workplace. In order to survive for long term, the management of hospitality industry has to initiate efforts for increasing wellbeing of employees. In order to increase performance of employees, their well-being and welfare must be enhanced by management of company (Zanko and Dawson, 2012)

In hotel industry, employees have a responsibility of direct dealing with customers, so their level of performance must be high in this regard. Employees are considered to be the most important asset of hotels, so in order to get better returns from those assets, their management must be done in an effective way. In China, hospitality industry is considered to be one of most significant industry, so its management plays a very important role in growth of industry. In order to gain long term competitive advantage, health and safety management practices must be followed by management of hotels. As, health and safety management is a new concept and it is related to high satisfaction level of employees, so this can help hotels in gaining long term success. In most of the organisations these days, significance of human resource management has been understood by managers. Due to this reason, they put continuous efforts for effectively managing the health and safety of employees. Some years back, there was not much awareness of advantages of health and safety practices by management of organisations, so they was not highly indulged towards adopting health and safety management practices. Even, organisations were not involved in providing better equ