Topic 2 DQ 2 Discuss potential causes of conflict occurring within health care organizations. What are some principles of negotiation and conflict resolution used by the nurse leader to address conflict? What model or leadership theory would be effective to use in addressing conflict?

Topic 2 DQ 2 Discuss potential causes of conflict occurring within health care organizations. What are some principles of negotiation and conflict resolution used by the nurse leader to address conflict? What model or leadership theory would be effective to use in addressing conflict?

There are so many reasons why conflict arises in the work place. Sometimes it is between coworkers, nurses, physician, and other times between patients and their families. At my facility, we train to deal with conflict resolution, by attending our TEAM class, which stands for Techniques for Effective Aggression Management. This class helps to deal with workplace violence, but shows you how to de-escalate situations. Some reasons for conflict is that staff are over worked, feelings of not being heard, disagreements in how things are to be done, or patient’s families are not agreeing with a treatment plan. We can go on and on, but the bottom line is how to deal with it. When addressing conflicts know what you are working towards in your negotiations. So know what you are going into, which means do your homework. Be open to when going into a negotiation and find out ways to work together. With conflict, we do not want these to affect the patient or their care. According to an article that Ebrahim wrote, Collaboration between the nursing and medical staff depends mainly on communication, and it is known that negotiation is a means of communication between individuals to reach a solution, but also remembering that the exchange needs to mutual and voluntary (2020).   I would use Transformational leadership theory when addressing conflict, because with this leadership style the leader has a trusting relationship with their staff. Ronquillo et al., (2022) states that this leadership’s style has been demonstrated as a positive contributor to safety climate. This leadership style implements communication to work for the better good.

References

Ebrahim, E. K. (2020). Negotiation as a management strategy for conflict resolution and its effect on enhancing collaboration between nurses and physicians. Egyptian Nursing Journal, 17(1), 13-22. https://www.enj.eg.net/article.asp?issn=2090-6021;year=2020;volume=17;issue=1;spage=13;epage=22;aulast=Ebrahim

Ronquillo, Y., Ellis, V. L., & Toney-Butler., T. J. (2022, July 4). Conflict management – StatPearls – NCBI bookshelf. National Center for Biotechnology Information. https://www.ncbi.nlm.nih.gov/books/NBK470432/