Medicaid senior leaders are important in the implementation process because they must communicate with the service providers about the program’s success and areas of improvement. According to Schwartz et al (2018), keeping the Medicaid senior leadership will help manage expectations and enhance the leader’s support. Other state agencies may also be important in the implementation process. This is especially for the purpose of gaining feedback and identifying any potential partnership benefits between the care management team and the program (Assefa et al, 2019). For example, the state’s Department of Health Disability Program might need to partner with the program managers in exploring other opportunities for enhancing the program.
The providers should also be involved in the implementation stage to ensure they buy in the idea. This can be done by forming provider advisory groups or board that provide feedback on the program strategies, guidelines and measures (Barbero et al, 2021). They may also help in developing quality improvement goals based on reported performance.
References
Assefa, Y., Gelaw, Y. A., Hill, P. S., Taye, B. W., & Van Damme, W. (2019). Community health extension program of Ethiopia, 2003–2018: successes and challenges toward universal coverage for primary healthcare services. Globalization and Health, 15(1), 1-11. https://link.springer.com/article/10.1186/s12992-019-0470-1
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